Setting Up Your general experience on tidio for free: work flow step by step guide
Howdy, folks! Welcome back to our Tidio tutorial series. Today, we're diving into the nitty-gritty of setting up your Tidio dashboard, absolutely free! If you've been following along, you already know we've covered setting up profiles and channels in our previous episodes. Now, it's time to venture into the settings section. So grab your cup of joe and let's get started!
First things first, head over to your Tidio dashboard. Once you're there, locate the gear icon, on the bottom left corner. Click on , and voila! You're in the settings zone.
Now, in the settings menu, cruise over to the 'General' tab. This is where the magic happens, folks. Here, we're gonna focus on the workflow because, well, we're all about efficiency, right?
Alright, we're diving into the first tab: Chat Assignment. Picture this: You've got a bustling business with operators scattered across different departments. How do you ensure each chat lands in the right hands? Well, Tidio's got you covered!
You've got two sweet options here. First up, the manual method. Operators can handpick conversations like they're choosing the juiciest slice of pizza. Then, there's the round robin method, where Tidio randomly assigns chats based on who's available. It's like a fair game of chat-handling roulette!
But wait, there's more! we can route operators with flows . These let you create routes for specific queries, directing them straight to the department or operator who can tackle them like a champ. But hey, we'll dive deeper into that in future episodes, so stay tuned!
Next up, we've got Automatic Solve. Ever had a chat go unanswered for ages? Not on our watch! With this handy feature, you can set a time interval. If a customer goes radio silent, Tidio swoops in, closes the chat, and frees you up to tackle other open queries. Talk about smooth sailing!
And guess what? We've got a bonus trick up our sleeve. Stick around, and we'll show you how to automatically export those solved conversations. Efficiency level? Through the roof!
So there you have it, folks! Setting up Tidio for free is as easy as pie. But hey, don't just take my word for it. Dive into your dashboard and give it a spin yourself.
Looking to take your skills to the next level? Here are some supplementary materials that offer invaluable insights to help you enhance your expertise and stay ahead in your field:
How to Set Up Your Tidio Personal Profile - Easy Tutorial!
Free Live Chat for Your Website: Setting Up channels on Tidio (Part 1)
Add Free Live Chat to Your Website with Tidio: Setting Up channels Step-by-Step Guide (Part 2)
Setting Up Canned Responses on tidio for free
And remember, we've got plenty more tips and tricks coming your way in the next episodes, so hit that subscribe button and join us on this Tidio adventure!
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