Setting Up Your general experience on tidio for free: Setting Up Service level agreemnets
Hey there, folks! Welcome back to our Tidio tutorial series. If you've been following along, you know we've covered a lot already. From setting up profiles to configuring channels, we've been diving deep into making the most out of Tidio for our business.
Today, we're going to explore a crucial aspect of Tidio's setup: SLA, which stands for Service Level Agreement. But hey, don't let the fancy term intimidate you because setting it up is as easy as pie, especially when it's free.
So, let's get started. Head over to your Tidio dashboard, like we always do. Yup, it's that simple. Now, if you've been following along with our series, you'll find yourself right at home.
Now, onto the settings. See that gear icon down there in the bottom left corner? Click on it. Boom! You're in the settings menu. Navigate to the 'General' tab. Easy-peasy, right?
Here's where the magic happens. Click on SLA. Now, you'll either see a list of your existing SLAs or a shiny button that says 'Add Policy'. If you're adding a new one, give it a cool name, something that resonates with your business vibe.
Now, choose the sources you want this SLA to apply to. Is it your mailbox? Your ticket system? Your choice. Flexibility is the name of the game here.
Next up, define your policy conditions. This is where you set the rules of engagement with your customers. How quickly will you respond? How long until their issue gets resolved? You're in the driver's seat, my friend.
Hit that 'Add' button, and voilà! You've just set up your SLA. See? I told you it's a walk in the park. And the best part? You're still in control every step of the way.
Alright, folks, that's a wrap for today. I hope you found this tutorial helpful in mastering the art of setting up SLAs on Tidio. But hey, we're not done yet! Make sure to stay tuned for the next video in our series where we'll be delving even deeper into making Tidio work wonders for your business.
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